Golf holiday provider Glencor is one of the first companies ever to be given a prestigious award for providing a trusted service and excellent customer service for the past decade.
The York-based business was given the ‘Feefo 10 Years of Proven Trusted Service Award’ in recognition of its customer service excellence.
This coveted award is only given to companies that deliver consistently high customer service. It’s based solely on the Feefo reviews and ratings over the 10-year period.
Tony Wheble, CEO, of Feefo, described it as an “amazing achievement of excellence in service”, adding: “You’re one of the first to ever win this award.
“It’s a fantastic achievement and congratulations from the whole team here at Feefo. Here’s to continued customer service excellence in 2024 and beyond.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.”
Ten years of five-star service
Glencor has had 1,439 reviews on Feefo in the past 10 years – this year alone they’ve had 132 5-star reviews.
Glencor is a York-based family-run company that is passionate about golf. It has put thousands of happy customers on the fairways over the last 20 years.
Corrie Renton, co-owner and Director of Glencor, said: “We’re really proud to be recognised by Feefo with their 10 Years of Proven Trusted Service Award.
“Keeping golfers happy on holiday is our priority. So, the fact that this award is based on feedback from real clients after returning from a successfully organised trip for a decade gives us huge confidence that we are providing an exceptional level of service on a consistent basis.
“The award reflects how hard the team at Glencor Golf Holidays listen to our clients and keep them happy on the fairways – especially in a climate where purse strings are tight.
“In 2024, we’ll continue to listen to our clients, give them great value and deliver truly memorable golf breaks, both in the UK and abroad.”
How the award works
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
The 10 Years of Proven Trusted Service Award is given to businesses that have won Feefo’s Trusted Service Award for the past 10 years.
To win this award, you need to get more than 50 reviews over 4-stars.
Feefo also has a Gold Trusted Award, which is awarded for those companies getting 50 reviews over 4.5 stars, which Glencor also achieved.
And it has a Platinum Trusted Service Award – for getting the Gold Star Award for three years in a row – which Glencor also achieved.
Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
